Shipping & Returns

Shipping

Most orders are handmade to order and processed within 8-10 business days after payment is received. Due to the intricacy of some handmade items, processing times may take longer. Order processing and shipping may take longer during holidays and sale periods and may also vary depending on item stock and availability. All customers will receive a confirmation email with tracking information when the order has shipped.

 

Domestic Orders

Items are shipped via USPS Priority Mail for a flat rate of $7.65 and arrive within 1-3 business days after order has been processed. You will receive a shipping notification with tracking info once a label has been created.

We offer free shipping on orders totaling $100 or more.

 

International Orders

Items are shipped via USPS Ground for a flat rate of $25.00 and arrive in 1-3 weeks after order has been processed, depending on location. You will receive a shipping notification with tracking info once a label has been created.

Returns & Exchanges

If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. We are only able to accept returns of jewelry purchased at jacquelinerosejewelry.com. Due to the nature of our small business and intricate work on handmade items, we do not refund shipping charges and we do not cover return shipping fees.

To return merchandise, simply email us within twelve days of receipt for a return authorization number. We will get back to you with shipping instructions.
We apply credits upon receipt of the return to the credit card used at the time of purchase for merchandise in original packaging and condition.